Delta's Answer
Hare Krsna! Hare Rama!
It took almost one month for the answer from Delta, and it seems that they have a poorly paid employee who reads many letters like ours daily and then picks a form letter and fills in some spaces in the letter with extracts from the complaint letter and then gives a token compensation of Sky Miles and goes on to the next letter. It is actually funny, crazy! How can people exist like this? Of course, they can't. Marsha does this out of fear of death and starvation and humiliation and abandonment and drowns her sorrows in some form of intoxication.
We would say that the best preaching strategy in these situations is the one that it appears Prahlad Maharaja adopted when preaching to his father: Śrīmad-Bhāgavatam (7.5.30) and the few accompanying texts. Apparently he did not think his father would accept his comments, but at least he heard the truth and at some point it would have an effect.
In Vrndavana Dhama only Krsna and Balarama kill demons. Everyone else just calls, "Hare Krsna! Hare Rama!". . . unless K/B empower us to kill demons.
Whhooooosh@ Bang! Gronk!!! SMashHH!
From: Contact Delta <[email protected]>
To: [email protected]
Sent: Thursday, February 9, 2017 2:06 AM
Subject: Re: OCSD-Voice a Complaint-General Feedback-Other General Feedback (KMM67255069V90556L0KM)
Dear Dr. Robinson,
RE: Case Number 22345393
Thanks for your email letting us know about your scheduled trip from IAH with Air France. I'm really sorry your flight was delayed. I realize how frustrating it was to be rerouted to travel with KLM via Amsterdam, and because you had to wait so long in line when you arrived, you missed your connection with Jet Airways to Delhi and ended up spending the night at the airport. It's also disappointing to hear that you didn't get the care you were expecting when you were delayed.
I will be sure to forward your concerns on to our Airport Customer Service Leadership Team, so they can consider your experience when making needed changes to improve our service.
Bonus Miles
I'm sorry to disappoint you, but we're unable to offer a complimentary upgrade or ticket as you've requested. As a goodwill gesture, I’m adding 20,000 bonus miles to your SkyMiles account. They should be transferred into your account within three business days.
We love that you're a SkyMiles member. We will do our best to serve you well on your next flight with us.
Regards,
Marsha Smith
Original Message Follows: ------------------------
</td></tr><tr><td align="left">Title: Dr
First Name: Huber
Middle Name:
Last Name: Robinson
Suffix:
Reply-To Email Address: [email protected]
Airline Program: DL
Frequent Flyer Number: 9471502857
Address: 2129 Stratford Road
Address Line 2:
City: Murfreesboro
State/Province: TN
Postal Code/Zip: 37129
Country: US
Telephone Country Code: 1
Phone Number: 2095053219
Flight Date: 12/30/2016
Flight Number: DL
Origin City: IAH
Destination City: CDG
Confirmation Number: HQD855
Ticket Number: 0742404828483
Class of Travel: basic_economy
Response Required: yes <hr />Message: I was booked on the above flight from IAH Charles De Gaulle and then to Delhi. Were are bored to return by your good airline on the 14th February. Were came in to IAH from Mexico on UA1025. The whole trip from Mexico to Delhi should have taken 24-hours. It took 68-hours. We were routed five times and had to pass two nights in benches in airports. In IAH Delta wrote us over to KLM. KLM gave us IAH boarding pass but said to to KLM counter in Amsterdam for Delhi boarding pass. We did. KLM left IAH two hours late and were had to wait in line at Amsterdam transfer desk for two hours. When we got to desk they said that we had missed the flight and would have to Peru for a new ticket. We explained that it was there delay. They waived the new cost but would not give room for the night. After will night in the airport we fought for our new boarding pass, now with Jet Airways. Got it but art the gate they rebooked us on a flight to Mumbai with connection to Delhi. Connection to Delhi was cancelled and rebooked for a flight six hours later. We're like 70-years old. We had symptoms of a attack by the time this was over. We are here in India to lecture at several universities. We're monks for 40-years and can find happiness and value in any situation. In the sake of fair play for the faults of KLM and Jet can you upgrade us to First or Business classed on the way back. Thank you.
<hr />Submitted: Fri Jan 06 2017 01:09:33 GMT+0530 (India Standard Time) </td></tr></tbody></table><hr />
